How Buying Works
Purchase premium, certified pre-owned eBikes directly from owners with zero risk. Our process ensures you get exactly what you pay for.
Step 1: Find Your Perfect eBike
Browse the UK's most secure marketplace featuring over 60 eBike brands. Shop with confidence knowing every seller must pass strict identity checks and provide proof of ownership before their listing goes live.
Search and filter: Easily find exactly what you need, from premium eCargo bikes to specific brands, including an option for unlisted rare finds.
Browse verified listings: Every seller on the platform completes a mandatory biometric liveness check and uploads a government-issued photo ID via Stripe.
Verified ownership: We check the original purchase receipt. If the seller does not have one, they must sign a legally binding Statutory Declaration of Ownership and upload a verification selfie with the bike.
Step 2: Secure Your Purchase
Negotiate the best price and pay securely through Stripe using traditional methods like Apple Pay or card. Your money is locked safely in our Smart Escrow account, ensuring the seller doesn't get paid until you have the bike.
Make an offer: Negotiate on fixed-price listings, allowing you and the seller to counter-offer up to three times.
Immediate payment: Once an offer is agreed upon, payment must be completed within 24 hours.
Smart Escrow: Your funds are held securely. You never have to carry large amounts of cash or risk off-platform bank transfers.
Step 3: Receive Your eBike (Collection or Delivery)
Choose to collect your eBike in person or use our trusted delivery service. Your funds remain secure in Escrow until the handover is complete.
In-Person Collection: Meet the seller in a safe, public location. You must thoroughly inspect the bike, checking the serial number, motor, and condition before accepting it.
Secure PIN Handover (Collection): For collections, providing your unique 6-digit PIN to the seller serves as your final acceptance. There is no 48-hour review period after PIN handover—ensure you are completely happy before sharing your PIN.
Shipped Delivery: If using our delivery service, the bike is shipped directly to you. The strict 48-hour functional inspection window activates only once delivery is confirmed.
Pre-handover checks: We advise manually checking the frame serial number against BikeRegister (the UK's national cycle database) regardless of how you receive the bike.
Step 4: Review and Finalise
If you opted for delivery, you have a 48-hour window to inspect the bike. For collections, the handover is finalized instantly upon PIN exchange.
The 48-hour window (Delivery Only): For shipped deliveries, you have exactly 48 hours to test the electronic components, battery health, and motor assistance for any significant misrepresentation.
Mutual Adjustments (Delivery Only): If you find a minor, undisclosed issue on a delivered bike, use our built-in tool to negotiate a partial refund (between 5% and 50% in 5% increments) directly with the seller.
Dispute resolution (Delivery Only): If there is a major mechanical failure upon delivery, click "Report an Issue" and upload a mandatory 30-second video demonstrating the fault for our admin team to review.
Finalise and own: Once you are happy (or immediately upon collection PIN exchange), funds are released to the seller, and your official Digital Title and purchase records are transferred to your dashboard.